Scalability
Scales on demand as your business grows and changes. Eliminating the need for costly, bulky premised based systems, our Cloud based system is cost effective, with the ability to quickly add extensions, phone numbers and lines in a matter of minutes remotely.
Multi-Site
Enabling multiple locations to use the same system / platform as opposed to having multiple carriers, enables cost savings. This system allows businesses to synchronizing multiple methods of communication to promote individuals and teams to work more efficiently as a beneficial asset to your business. NexLine can help multi-site businesses overcome a host of challenges, by offering communication solutions such as telephony, video conferencing and instant messaging.
Mobility
Connect from multiple devices with a data connection, making it easy for a remote and mobile workforce to stay connected. Incorporating desk phones, soft phones, computers, tablets and smartphones, your business has a range of options to communicate with customers, vendors and the workforce.
Interactive Voice Response enables caller to use their touch-tone phone or voice telephone input to interact with a database and obtain information on demand using a phone-based, self-service application.
An evolution of call center functionalities. As customers’ options for communications have expanded to email, live chat and text, call centers need to respond accordingly by offering those same channels as a means of modern customer engagement. This demand spurred the evolution of our Contact Center customer engagement platform.
Selectively record calls for training or documentation purposes.
Voice-to-Text solution uses artificial intelligence (AI) technology to automatically transcribe voicemails received by a user’s voice mailbox. Ideal for busy professionals who can’t be accessible at a moment’s notice, are often in meetings, etc.
Allows you to send faxes from your computer, which can be received via email or routed to a physical fax device. Provides immediate access to faxes anywhere, anytime from any device.
Hosted Fax
Voice-To-Text
Call Recording
Contact Center
IVR